S1E3: The future of banking requires true digitalisation: BT Future of Finance (Ep 3)

  • 24 Nov 2022

Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era.

What does true digitalisation look like? In order to become a digital bank of the future, one needs to understand the customer of today and the future. For more insights, we speak to Serene Koh, head of group digital business and digital transformation, global consumer financial services, OCBC Bank.

This episode of Future of Finance podcast is presented by OCBC Bank.


01:07 What true digitalisation looks like and requires

02:23 What else is involved, besides technology

06:37 Challenges building hyper personalised digital experiences

09:33 The concerns of data privacy and security addressed

10:35 The necessities vs the nice-to-haves

12:18 Future trends to keep an eye on

More about:



OCBC Financial Wellness Index


OCBC Financial OneView


Produced by: Howie Lim (howielim@sph.com.sg), Claressa Monteiro & Lee Kim Siang

Edited by: Howie Lim & Claressa Monteiro


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Discover more BT podcast series:

BT Money Hacks: http://bt.sg/btmoneyhacks

BT Mark To Market: http://bt.sg/btmark2mkt

PropertyBT: http://bt.sg/btpropertybt

WealthBT: http://bt.sg/btwealthbt

BT Market Focus: http://bt.sg/btmktfocus


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