Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era.
What does true digitalisation look like? In order to become a digital bank of the future, one needs to understand the customer of today and the future. For more insights, we speak to Serene Koh, head of group digital business and digital transformation, global consumer financial services, OCBC Bank.
This episode of Future of Finance podcast is presented by OCBC Bank.
01:07 What true digitalisation looks like and requires
02:23 What else is involved, besides technology
06:37 Challenges building hyper personalised digital experiences
09:33 The concerns of data privacy and security addressed
10:35 The necessities vs the nice-to-haves
12:18 Future trends to keep an eye on
OCBC Financial Wellness Index
OCBC Financial OneView
Produced by: Howie Lim (email@example.com), Claressa Monteiro & Lee Kim Siang
Edited by: Howie Lim & Claressa Monteiro
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