S1E5: Delivering on customer demands: BT Future of Finance (Ep 5)

  • 12 Jan 2023

Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era.

For more insights, we speak to Brendan Carney, CEO, Citibank Singapore.

This episode of Future of Finance podcast is presented by Citibank Singapore.


01:09 Banking sector’s digital transformation

03:20 Sweet spot between speed and personalisation

07:17 Factors affecting digital transformation

10:49 Ensuring growth readiness

13:14 The seamless customer experience

15:09 The future of wealth management

More about:



Wealth Management


Personal Banking


Produced by: Howie Lim (howielim@sph.com.sg), Claressa Monteiro & Lee Kim Siang

Edited by: Howie Lim & Claressa Monteiro


Follow Future of Finance podcasts:

Channel: bt.sg/btbrpod

Apple Podcasts: bt.sg/bpap

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Google Podcasts: bt.sg/bpgo

Website: bt.sg/brpod

Feedback to: podcast@sph.com.sg

Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice. 


Discover more BT podcast series:

BT Money Hacks: http://bt.sg/btmoneyhacks

BT Mark To Market: http://bt.sg/btmark2mkt

PropertyBT: http://bt.sg/btpropertybt

WealthBT: http://bt.sg/btwealthbt

BT Market Focus: http://bt.sg/btmktfocus

BT Podcasts: http://bt.sg/podcasts


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