Pros and cons of online doctor reviews: Health Check Ep 50

  • 14 Apr 2021

Health Check Ep 50: Pros and cons of online doctor reviews 11:51 mins Synopsis: This is a fortnightly podcast series on Wednesdays by The Straits Times.  Today’s episode is on online doctor reviews. Recently, the Singapore medical council (SMC) advised doctors to refrain from participating in online search engine optimisation platforms that make use of patient feedback and ratings, as these can be considered patient testimonials. It all started when a group of doctors cried foul over not having the option to pull out of online platform DoctorxDentist (DxD) that offered reviews, in addition to health content. The start-up had listed the names of doctors it found on the SMC directory. The Singapore Medical Association and the Health Ministry subsequently got involved. DxD has since switched to an opt-in algorithm, and removed all the reviews on its platform. Although the DxD saga is over, the issue of online reviews is not. In this episode, ST senior health correspondent Joyce Teo speaks with Associate Professor Jeremy Lim, the director of global health at the National University of Singapore's Saw Swee Hock School of Public Health on the pros and cons of online doctor reviews.  Listen to Pt 2 with Associate Prof Jeremy Lim on how to find the right doctor: Produced by: Joyce Teo (, Penelope Lee and Ernest Luis  Edited by: Penelope Lee Subscribe to Health Check Podcast channel, hear the latest episodes fortnightly on Wednesdays and rate us on your favourite audio apps: Channel: Apple Podcasts: Spotify: Google Podcasts:  Website: Feedback to: Read her stories: --- Discover more ST podcast series: Asian Insider Podcast: Green Pulse Podcast: ST Sports Talk Podcast: Life Weekend Picks Podcast: #PopVultures Podcast: Bookmark This! Podcast: Lunch With Sumiko Podcast: Discover BT Podcasts: Follow our shows then, if you like short, practical podcasts! See for privacy information.